Privacy Statement

The website (hereafter: the “Website”) is an initiative of:

KIMERU (hereafter: “Kimeru”, “We” and “Our”)

Mechelsesteenweg 151
2018 Antwerp

BTW BE 0832.169.037

Phone: +32 3 446 33 33

Feel free to contact us should you have any privacy-related questions. We promise to reply soon!

1. Why This Privacy Statement?

Every person (hereafter: the “User”) who visits or uses the Website discloses a certain amount of personal data. The personal data is information which allows KIMERU to identify you as a natural person, regardless of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect link between one or more data and you as a natural person.

We only use and process your personal data in accordance with the GDPR and any replacement legislation. Every reference in this Privacy Statement to the ‘GDPR’ is a reference to the Regulation of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data (General Data Protection Regulation).

Through this Privacy Policy, every User of the Website is informed of the processing activities KIMERU may carry out with his or her personal data. KIMERU reserves the right to modify this Privacy Policy at all times. Every substantial change will be clearly communicated towards the User. We advise you to consult this document regularly.

2. Who Is Responsible for the Processing of Personal Data?

2.1. Controller

KIMERU is responsible for the processing and decides alone or in cooperation with others which personal data are being collected as well as the purposes and the technical and organisational means with regard to the processing of those personal data.

2.2. Processor(s)

KIMERU is free to rely on data processors. A processor is the natural or legal person who processes your personal data upon request and on behalf of the data controller. The processor is required to ensure the security and confidentiality of the data. The processor shall always act on the instructions of the data controller.

KIMERU relies on the following categories of “processors”:

  • Companies we have engaged for marketing purposes;
  • Companies we have engaged for ICT technical support and hosting purposes;
  • Companies we have engaged for administrative purposes (e.g. CRM system);
  • Companies we have engaged for analytical purposes;


With a view to the optimal protection of the personal data of our customers, KIMERU has made the necessary contractual arrangements with the aforementioned data processors to ensure that they apply the same high standards as KIMERU.

3. On What Legal Grounds Are my Data Processed?

In accordance with the GDPR we process personal data on the following legal grounds:

  • On the basis of the consent given by the data subject for the processing of personal data; or
  • On the basis of the execution of the contract agreed upon with the User or the execution of pre-contractual steps taken at his or her request; or
  • On the basis of our legitimate interest in sending information and newsletters to our customers; or
  • On the basis of your consent to send promotional offers (direct marketing).

4. Which Personal Data Are Being Processed?

KIMERU commits to only collect and process your personal data in a way that is adequate, relevant and limited to what is necessary for the purposes for which they are processed. The following categories of personal data are processed by KIMERU:

  • Personal identification data (name, first name);
  • Contact details (telephone number and e-mail address);
  • Electronic identification data (IP address, location, cookies);

This data is collected at the time of your registration on the Website and/or when you place an online message. Other personal data may be collected later. The amount of personal data collected depends on your use of the Website and the functionalities of the Website or the use of our services.

We also use cookies in order to recognise the User and to offer the User a personalised user experience, to remember technical choices, and to detect and correct any errors which might be present on the Website. For more information concerning the use of cookies, we kindly refer you to our Cookie Policy.

5. For Which Purposes Are my Personal Data Being Used?

KIMERU collects your personal data for the sole purpose of offering every User of our Website a safe and optimised user experience. The collection of personal data becomes more extensive as the User makes more intensive use of our Website and our (online) services. KIMERU reserves the right to suspend or cancel certain operations if personal data is missing, incorrect or incomplete.

The processing of your personal data is essential for the proper functioning of the Website and the provision of associated services. KIMERU commits to solely process your personal data for the following purposes:

  • Customer management: client administration, order management, support, providing information, sending newsletters, and so on.
  • Dispute management.
  • Protection against fraud and infringements.


The User provides the personal data to KIMERU himself and therefore retains a certain degree of control. When certain data is incomplete or apparently incorrect, KIMERU has the right to postpone some expected actions temporarily or permanently.

6. Who Receives your Personal Data?

Your personal data are processed for internal use within KIMERU only. Your personal data will not be sold, passed on or communicated to any third parties, except in case you have given us your explicit prior consent.

7. How Long Do we Store your Personal Data?

Your data is stored as long as necessary to achieve the ends pursued in article 5. They will be erased from our database as soon as they are no longer necessary for the ends pursued or if the User validly exercises their right to erasure.

8. What Are your Rights?

8.1 Guarantee of a legitimate and secure process of your personal data

Your personal data are always processed for the legitimate purposes explained in point 5. They are collected and processed in an appropriate, relevant and non-excessive manner, and are not kept longer than necessary to achieve the intended purposes.

8.2 Right to access

If you can prove your identity, you have the right to obtain information about the processing of your personal data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the data retention period, and the rights that you can exercise on your data.

8.3 Right to rectification of your personal data

Inaccurate or incomplete personal data may be corrected. It is primarily the responsibility of the User to make the necessary changes in his “user area” himself, but you can also request us in writing.

8.4 Right to erasure

You also have the right to obtain the erasure of your personal data under the following assumptions:

  • Your personal data are no longer necessary for the intended purposes;
  • You withdraw your consent to the processing and there is no other legal ground for processing;
  • You have validly exercised your right of opposition;
  • Your data has been illegally processed;
  • Your data must be deleted to comply with a legal obligation.

The deletion of data is mainly related to visibility; it is possible that the deleted data are still temporarily stored.

8.5 Right to limitation of processing

In certain cases, you have the right to request the limitation of the processing of your personal data, especially in case of dispute as to the accuracy of the data, if the data are necessary in the context of legal proceedings or the time required to KIMERU to verify that you can validly exercise your right to erasure.

8.6 Right to object

You have the right to object at any time to the processing of your personal data for direct marketing purposes, profiling purposes or purposes that stem from the legitimate interests of the controller. KIMERU will stop processing your personal data unless it can demonstrate that there are compelling legitimate reasons for the processing which prevail over your right to object.

8.7 Right to data portability

You have the right to obtain any personal data which you have provided to KIMERU in a structured, commonly used and machine readable format. At your request, this data may be transferred to another controller unless it is technically impossible.

8.8 Right to withdraw your consent

You may withdraw your consent to the processing of your personal data at any time, for example for direct marketing purposes.

9. How to Excercise my Rights?

If you wish to exercise your rights, you must send a written request and proof of identity by registered mail to KIMERU, Mechelsesteenweg 151, 2018 Antwerp or via e-mail to We will respond as soon as possible, and no later than one (1) month after receipt of the request.

10. Possibility to Lodge a Complaint

If you are not satisfied with the processing of your personal data by KIMERU, you have the right to lodge a complaint with the competent Data Protection Authority (for Belgium:

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